BoilerTV is now streaming to mobile devices on campus. Sign up with your Purdue email and Alias and then download the Stream2 app. Click HERE ! Then click on the "sign up" button.
Go to mycampusvideo.com and click on the sign up button to stream live TV to your mobile devices. After you sign up with your Purdue email and alias, download the Apogee Stream2 App. Open the app, sign in and begin watching BoilerTV LIVE!
Troubleshooting quick links
Initial TV set up
When you connect your TV to the cable outlet in your room you will need to run the channel set up process in order to view the BoilerTV channels. (If you used your TV at another location your television is used to receiving a different channel line up) To scan for our channels, enter your television's menu and re-rerun the channel Set up or Auto search process. Please ensure that the standard Cable setting or QAM setting is selected (not Air, Antenna, HRC or IRC).
We have found that the auto-programming process can be as swift as 5 minutes or up to 45 minutes depending upon the television being programmed. Popular name brand televisions like LG, Samsung and Sony are your best choices. Some less expensive televisions (listed below) do not have tuners that can handle all types of TV distribution formats.
Vizio's E55u-D0 - We've learned that this Vizio model has no internal tuner. In fact, Vizio may have removed the tuner from all of their new smartTV models. You'll have to check your TV's manual to determine whether your TV has a tuner.
TV more than 5 years old and not receiving all channels
If your TV is more than 5 years old, you may or may not receive any channels. If you only receive 20 or 30 channels on a five year-old television, we will not be able to enable your television to receive all of the channels. TVs are limited by the capacity of their tuners. You can contact the manufacturer and ask them whether your TV's year, make and model accepts "Clear QAM" signals.
New TV but not receiving any channels
If you have a new television that is not on the list of TVs without a Clear QAM Tuner, you just need to run the channel search process or auto search process. Review your TV's manual for details. Enter your TV's menu and select the channel search or auto scan process.
1-5 year old TVs not receiving all channels
If you are receiving some but not all of the BoilerTV channels, you probably need to visit the manufacturer's website and update your television's firmware. (Updating a television's firmware is very similar to updating the software in a smart phone) Updating your TV's firmware may involve downloading a file from the manufacturer's website to a flash drive and then connecting the flash drive to your TV so it can process the update. In some cases, a firmware update can be completed by connecting the TV to the Internet and downloading the update. The manufacturer's website and customer support phone numbers are the best source for this process but YouTube is another great resource. As an example, here is a link to Bravia's video about how to update their firmware http://youtu.be/-PPO6abrkhs?list=PL19C96FD220AE708B
1-5 year old Element Brand TVs not receiving all channels
Element brand TVs are problematic. Some Element TVs work fine but others do not. To work properly, your Element Brand TV must have a QAM capable tuner. How do you know if your Element brand television has a QAM capable tuner?
Unfortunately, most televisions manufactured prior to 2009 cannot be updated and do not have a tuner that will allow them to receive all channel frequencies or signal types. You can however, purchase an external tuner that is up to date. Click HERE to get info on a tuner that will work on our network.
*When shopping for an external tuner, please make sure it can accept Clear QAM or Open QAM formats.
Click on the "Purdue Fix My Home" to submit a repair request.
TV BRANDS THAT MAY NOT WORK ON OUR NETWORK
We have compiled the following information about television compatibility based on reports from students and staff. BoilerTV is unable to certify that any particular device is compatible and this listing does not guarantee compatibility. You should verify the specifications when you make a purchase.
- Dynex - Only limited models have a QAM tuner (not recommended)
- Element - Only limited models have a QAM tuner (not recommended)
- Insignia - Only limited models have a QAM tuner (not recommended)
- LG - Most models since 2007 have a QAM tuner
- Samsung - All models since 2009 have a QAM tuner (fifth digit of model number must be B or higher)
- Seiki - Only limited models have a QAM tuner (not recommended)
- Sony - Most models since 2007 have a QAM tunder
- Sylvania - Do not appear to have QAM tuners
- Toshiba - Most models since 2007 have a QAM tuner
- Visio - Recent models have a QAM tuner
- Westinghouse - Some models require QAM tuner activation